Refund Policy

At EQT (Easy QR Transfer), we want to make sure that you are 100% satisfied with your purchase. We offer a transparent return and refund framework managed under our online payment reseller Paddle.com.

14-Day Money-Back Guarantee

We provide a 14-day money-back guarantee for all license key purchases (including Plus Lifetime and Plus Yearly subscription plans) under the following conditions:

• The license key has not been activated or synced on more than 1 device.
• You encountered technical difficulties or system incompatibilities that our technical support team was unable to resolve within 7 days of contact.

Subscription Cancellations

If you have subscribed to the Plus Yearly plan, you may cancel your subscription at any time. Upon cancellation:

• Your license will remain active and premium features unlocked until the end of your current billing period.
• You will not be charged for the next billing cycle. No partial refunds are issued for the remaining days of a active billing cycle.

Processing Refunds (Via Paddle)

All EQT payments, orders, and refund requests are processed officially by our Merchant of Record, Paddle.com. To request a refund, you can:

• Contact EQT support at support@eqt.net.im with your order details (purchase email and transaction ID). 我们会在 2 个工作日内处理审核并向 Paddle 提交退款申请。
• Or use the Paddle checkout assistant/billing page directly to submit your refund request.

Once approved, refunds generally take 5 to 10 business days to appear on your bank statement or credit card balance, depending on your financial institution.